Are you in the right line of work?

I'm certain some people aren't.

Remember the chick who did my laser hair removal? She's definitely in the wrong job.

We once stayed at a country motel on the way to South Australia. I'd booked in advance over the phone and called on the way to let the hosts know we'd be arriving after 8pm. That was too late for them, so I was instructed to go straight to the allocated room where the keys would be left in the door. Keen to get away in the morning, I wandered over to reception which was closed, but had a sign with a number to call the owners - who I quickly worked out lived upstairs.

A woman answered the phone. She was clearly not happy to be woken up at 7am on a Saturday morning - and told me exactly that. They'd had a busy week with sales reps and she really did like a lie-in on a Saturday. How the hell was I supposed to know that?

I explained I just wanted to pay so we could head off. 'I already have your credit card details from the phone booking,' she barked at me. So I suggested we just get in the car and go. And she suggested that given she was now already wide awake she 'might as well' come down and process my card, which she did - grumpily.

By the time I finished, Geoff was in the car in the driveway with kids and luggage ready to head off.
'How'd you go?' he asked.
'I'm not sure that they're cut out for hospitality.'

Similarly, I had a colleague who was receiving yet another bollocking from a client over something that was beyond my colleague's control. Being in open plan,  the whole team was witnessing the painful event as her head sunk further and further down, eventually resting on her desk. But still it went on. Then, like a small flag of surrender, she held up a finger over the partition towards me with a Post-It note stuck on the end....